Frequently Asked Questions

Our products have no sales tax*, so you’ll save 6-9% on your order right away!

*Items shipped to an Idaho address must pay Idaho sales tax.

Our full inventory is normally in stock and ready to ship. If an item is temporarily unavailable, we’ll reach out to ask if you’d like to cancel the order or wait until it is back in stock.

We accept U.S.-issued and Canadian credit cards. The credit card will be charged for the full amount of the purchase to ensure it is not declined.

Yes, we accept money orders and cashier’s checks from the U.S. and Canada. Please keep in mind that these payment methods typically result in a shipping delay of 3-5 business days.

Yes, but they must be held for 10 days. The order will ship once the check has cleared.

Non-custom orders can be cancelled as long as the product(s) haven’t already shipped. A 5% cancellation fee will be applied. If the order has shipped, the cancellation will be treated as a return.

Yes, but all orders shipped to Canada will include custom import fees, brokerage fees, provincial taxes, and GST.

With the exception of Canada, international orders must be paid by wire transfer (wire transfer fees will be added). Please note that our listed prices are only for products that are shipping to the lower 48 states.

Yes, all Wall Tent Shop products are backed by a 2-year guarantee for materials and workmanship.

U.S. shipping is free with the exception of a few items. Unfortunately, we cannot offer free shipping to Hawaii, Alaska, Canada, or international locations.

We ship 1-2 days after the date of purchase.

Used items are ineligible for returns. With prior approval, we accept returns within 30 days of the day you received the order. If the order is not defective, a 20% restocking fee will be applied.

Due to the high cost of shipping, defective items will be repaired or replaced in your local area. The decision to replace or repair will be at the discretion of Wall Tent Shop.

No, shipping fees are non-refundable.

We offer a wide range of premium-grade canvas tents. Our vast inventory includes hunting tents, glamping tents, hot tents, spike tents, Civil War tents, emergency preparedness tents, and more.

Camp stoves are great for heating your tent. Camping ovens let you prepare hot food just like a standard oven. Browse our camping gear for more accessories.

Here’s a guide to help: Accessories for Canvas Tents.

All of our tents are treated for water and mildew resistance. We also offer fire-treated options. Please note that any tent shipped to California, Louisiana, Massachusetts, Michigan, Minnesota, New Jersey, & New York must be fire-treated per state law.

View our canvas tent photos and testimonials.

Follow this guide: How to Measure a Wall Tent.

Find details here: Sleeping Capacity vs Tent Size.

Visit our Contact Us page to send a direct message, or reach out through one of the following:

PHONE: 208-882-1791

TOLL FREE: 800-234-1150

FAX: 208-883-3304

EMAIL: SUPPORT@WALLTENTSHOP.COM

Our customer service hours are 7:30 a.m. - 5:30 p.m. PST, Monday through Saturday.