Terms and Conditions
PURPOSE: Terms and Conditions are specified to insure customers understand Wall Tent Shop procedures for payment, custom orders, returns, cancellations, damage, back orders, quotes and shipping prior to the customer purchasing any products.
CREDIT CARDS: Only Canadian and US issued credit cards accepted. YOUR CREDIT CARD WILL BE CHARGED FULL AMOUNT AT TIME OF PURCHASE DUE TO THE HIGH NUMBER OF DECLINED CREDIT CARDS DURING PROCESSING OF ORDERS
DOUBLE CHECK YOUR RECEIPT immediately to insure items listed on your receipt matches the items you wanted to order. Call immediately if there is an issue. Items shipped to the customer will be in accordance with receipt.
CHECK YOUR ORDERED ITEMS WITHIN 2 WEEKS OF RECEIPT to report any shortages. Report items lost in shipment immediately. Unfortunately, UPS will reject lost and damaged items claim after 2 weeks. There will be no refunds for any items reported lost in shipment or damaged after receiving your items for 2 weeks.
RETURNS: No returns for any product for any reason without approval of Wall Tent Shop. If a customer returns a product without prior approval, the customer will pay for shipping the product to the customer and return product shipping to Wall Tent Shop.
CANCELLED ORDER: A standard (non-custom) order may be cancelled as long as it has not shipped. A cancelled order will incur a 5% cancellation fee.
INTERNATIONAL ORDERS, except Canada: Payment will be made by wire transfer with wire transfer fees added.
PRICES LISTED ARE FOR ONLY PRODUCTS THAT ARE SHIPPING TO THE LOWER 48 US STATES.
If you are not shipping our products to the lower 48 your order will be cancelled and funds will be credited to your credit card.
REDUCED PRODUCT PRICING. Several products have reduced prices/specials when purchased with larger more expensive items. If you order a reduced price product without purchasing the accompanying more expensive item you will be charged the normal price instead of the reduced price. Please call if you have questions.
CANADIAN CUSTOMERS: Canadian customers will be charged for GST, provincial taxes, brokerage fees and custom import fees on all products shipped to Canada. Wall Tent Shop is billed for these fees and taxes once customer products are imported to Canada.
We provide camping products to Canvas Tent Shop in BC. It is Wall Tent Shop policy not to ship any product to Canadian customers that is sold by Canvas Tent Shop. Contact us if you have a question on a certain product if it is available in Canada
MONEY ORDERS - CASHIER CHECKS: USA and Canadian only. Normally a 3-5 day delay in shipping.
PERSONAL CHECKS - Personal checks will be held 10 days. Order will not ship until after check clears.
- items that have been worn, used, dirty, damaged, altered by the customer will NOT be accepted for refund or replacement.
- Return of any merchandise is not permitted without prior approval and must be mailed within 30 days of receipt of merchandise.
- Defective items WILL BE REPLACED or REPAIRED IN YOUR AREA due to high cost of shipping. Decision to replace or repair will be determined by Wall Tent Shop.
- There will be a 20% restocking fee for any product returned that is not defective - determined by Wall Tent Shop.
- Returns must be shipped prepaid freight by customer.
- Shipping fees are non refundable.
- All warranties actual or implied are the sole responsibilities of the manufacturer and should be returned directly to the manufacturer for replacement or repair after coordinating with Wall Tent Shop.
- RETURNS OF PRODUCTS - Wall Tent Shop shipping cost to and from customer will be deducted from refund: Almost all items are sold with free shipping. Refund amount to customer will be reduced for the total shipping costs of products to and from customers due to Wall Tent Shop incurring the shipping cost.
Products manufactured by Montana Canvas are warranted against defects of materials and workmanship. Any product found defective will be repaired or replaced (at the discretion of Montana Canvas) without charge when the product is returned to the retail seller with freight charges prepaid. This warranty is voided with the use of cleaning or treatment agents or compounds that have not been approved by Montana Canvas.
CUSTOM ORDERS. No refund or return on Tipis and tent frames. Tent frames are considered custom orders as each frame is custom built for a specific tent dimension, (slope, wall height, width, ridge height, ridge length) and each custom frame will only exactly fit the tent the frame was specifically built for.
OUR GUARANTEE. All products are guaranteed for 2 years for workmanship and material. Most other companies have only a 1 year guarantee. 1 year commercial use guarantee.
WARRANTY ISSUES will require customer to email photos of problem prior to replacement item shipped to customer. Photos help us determine if the problem was shipping damage or manufacturer issue.
- Cancellations of any merchandise where the customer has used a credit card will result in a 5% cancellation fee.
- Cancellation of any merchandise that has already been shipped will be treated as a return. Procedures for Returns are outlined above.
LOSS OR DAMAGE IN SHIPMENT: Inspect items received immediately upon receipt. After customer informs Wall Tent Shop of loss or damage, Wall Tent Shop will file a claim with UPS, FedEx, DHL or USPS for lost or damaged merchandise. Any damage items will require customer to send a photo Wall Tent Shop for our review
BACK ORDERS: All items are normally in stock. If we are temporarily out of an item we will contact you to determine if you want to back order or cancel purchase.
MONTHLY SPECIALS: Our specials are valid only for the month stated on that specific Wall Tent Shop web page. Occasionally, the monthly special for the next month is not updated on the first day of the new month. If this delay occurs, the preceding month's special will be honored until the new monthly special is posted on the website.
Don't hesitate to call If you have questions regarding the monthly specials.
QUOTES: Valid for 30 days unless quote is for a product on special.
ORDERING PRODUCTS: Products and options listed under a specific tent or a stove are only valid for that specific tent or stove. Example, a 6 foot Wilderness sidewall option is not valid for a Montana Tent. Please call us if you have questions.
DEMO MODELS: Occasionally, Wall Tent Shop has tents or stoves that have been set up once or twice and consequently the items are not in pristine condition. Therefore, we sell these tents and stoves at a reduced price as there might be some slight dirt on a tent for example. I assure you the tent is cleaner than a new tent set up once when you going camping. The demo tents and stoves have no defects and are the same quality except the tents might have a little dirt on them or a stove might have a scratch on it.
PRICE: Due to changing manufacturer costs, all items are sold at website listed price on day of ordering. Prices and specials on website can change without notice.
TYPOGRAPHICAL ERRORS or significant product pricing errors will not be honored.
SHIPPING: Prices only apply for items shipped to the lower 48 states. Shipping costs will be added to Alaska, Hawaii and international orders.
DISCLAIMER: Wall Tent Shop assumes no liability connected for the use or misuse of merchandise offered on our web site.
PLEASE CALL BEFORE PURCHASING A PRODUCT IF YOU HAVE QUESTIONS REGARDING WALL TENT SHOP TERMS AND CONDITIONS. RICH