Wall Tents & Canvas Tent Products:
• Home
• Site Map
• Wall Tents
• Wall Tent Stoves
• Angle Kits
• Canvas Tent Frames
• A-Frame
• Reenactor Canvas Tents
• Accessories for Wall Tents
• Canvas Tarps

Information:

• Tent Information Guide
• Angle Kit Instructions
• How To Measure Tent
• Tent Set Up Instructions
• Tent Stove Info Guide
• Links
• Customers' Testimonials

Shopping:

• Checkout Information
• Terms & Conditions

PURPOSE: Terms and Conditions are specified to insure customers understand Wall Tent Shop procedures for payment, custom orders, returns, cancellations, damage, back orders and shipping prior to the customer purchasing any products.

CREDIT CARDS: Only Canadian and US issued credit cards accepted. YOUR CREDIT CARD WILL BE CHARGED FULL AMOUNT AT TIME OF PURCHASE DUE TO THE HIGH NUMBER OF DECLINED CREDIT CARDS DURING PROCESSING OF ORDERS.

INTERNATIONAL ORDERS, except Canada: Payment will be made by wire transfer with wire transfer fees added.

CANADIAN CUSTOMERS: Canadian customers are required to pay provincial taxes, brokerage fees, import fees on Wilderness tents, and other Canadian taxes upon receipt of items ordered. If a Canadian Customer does not pay required fees and taxes, these fees and taxes will be automatically charged to your credit card as Wall Tent Shop is billed for these fees and taxesfor Canadian customer non payment.

MONEY ORDERS - CASHIER CHECKS: USA and Canadian only.

PERSONAL CHECKS - Personal checks will be held 10 days. Order will not ship until after check clears.

RETURNS:

• Return of any merchandise is not permitted without prior approval and must be mailed within 30 days of receipt of merchandise.
• Defective items WILL BE REPLACED or REPAIRED IN YOUR AREA due to high cost of shipping. Decision to replace or repair will be determined by Wall Tent Shop.
• There will be a 20% restocking fee for any product returned that is not defective - determined by Wall Tent Shop.
• Returns must be shipped prepaid freight.
• Shipping fees are non refundable.
• All warranties actual or implied are the sole responsibilities of the manufacturer and should be returned directly to the manufacturer for replacement or repair after coordinating with Wall Tent Shop.
• CUSTOM ORDERS , and items that have been worn, used, dirty, or altered or otherwise damaged/modified by the customer will NOT be accepted for refund or replacement. All tent frames are considered custom orders as each frame is custom built for a specific tent dimension, (slope, wall height, width, ridge height, ridge length) and each custom frame will only exactly fit the tent the frame was specifically built for.

CANCELLATIONS:

• Cancellations of any merchandise where the customer has used a credit card will result in a 3% cancellation fee.
• Cancellation of any merchandise that has already been shipped will be treated as a return. Procedures for Returns are outlined above.

LOSS OR DAMAGE: Inspect items received immediately upon receipt. After customer informs Wall Tent Shop of loss or damage, Wall Tent Shop will file a claim with UPS, FedEx, DHL or USPS for lost or damaged merchandise.

BACK ORDERS: All items are normally in stock. If we are temporarily out of an item we will contact you to determine if you want to back order or cancel purchase.

PRICE: Due to changing manufacturer costs, all items are sold at website listed price on day of ordering. Typographical errors are not honored. Prices on website can change without notice.

SHIPPING: Majority of items have S&H costs stated so you know total costs in advance. Some Items are shipped directly from manufacturer and shipping costs are determined by customer location.

DISCLAIMER: Wall Tent Shop assumes no liability connected for the use or misuse of merchandise offered on our web site.

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